Terms and Conditions
Norfolk-Tours is covered by personal public liability insurance. Norfolk-Tours vehicles are insured for private hire or hire and reward and they hold the correct licences required by their local public authority. (Breckland District Council.)
Confirmation of services
25% non-refundable deposit confirms the booking.
The balance is due 28 days before the start of the tour/s.
Cancellation charges payable
14 to 8 days notice – 50% of the total fee
7 to 2 days notice – 75% of the total fee
48 hours notice or less – 100% of the total fee
Norfolk-Tours is not responsible for third party suppliers, such as attractions unscheduled closing, or other events beyond its control. Nor is it liable for any loss, accident, injury or damage to you or any personal effects.
Clients must provide an appropriate child car seat for babies and small children.
UK law states that a seatbelt must be worn at all times in a moving vehicle.
Smoking is not allowed in Norfolk-Tours vehicles and it is also illegal to smoke inside any buildings in England.
If clients wish to extend their tour, an extra charge will be payable.
Norfolk-Tours recommends that all clients have suitable travel insurance.
Problems and Complaints
Problems and complaints should be raised as soon as possible, directly to Glynn and he will deal with the matter immediately. If there is a problem that cannot be dealt with on the spot, steps will be taken to settle any situations as soon as possible, in agreement with all parties. If a problem should escalate beyond amicable settlement, Norfolk-Tours operates under the law of the UK and any problems will be resolved in the courts of the UK.